Your details, kept with care

This notice explains what Chelsea Park Properties Ltd ("Chelsea Park", "we") does with personal information when you visit this website, write to us or stay in one of our homes.

Who we are

Chelsea Park Properties Ltd is registered in England and Wales, company number 17538967, registered office 71 to 75 Shelton Street, Covent Garden, London WC2H 9JQ. We are the controller of the information described here. You can reach us at customers@chelseapark.co.uk or on +44 7445 217 721.

What we collect

• What you send us through our forms or by email: your name, email address, telephone number if you give it, your dates and number of guests, and your message.
• If you are an owner: your name, contact details, the postcode district and type of your home, and what you tell us about it.
• If you stay with us: the details needed to manage your booking, including those passed to us by the booking platform you used.
• If you book directly with us: the lead guest's name and photo identification, so we can check who is staying before we confirm the dates.
• Basic technical information our web host keeps in its server logs, such as IP addresses and the pages requested, to keep the website secure.

Why we use it

• To answer your enquiry and, if you book, to manage your stay. The lawful basis is taking steps at your request before a contract, and performing that contract.
• To check who is staying before we confirm a booking, to keep our website and our homes safe and to prevent fraud. The lawful basis is our legitimate interests.
• To meet our legal obligations, for example keeping accounting records.

We do not sell your information, and we do not send marketing emails unless you ask us to.

Cookies

This website does not use advertising or tracking cookies, and it loads its fonts from our own server. If that ever changes, we will update this notice and ask for your consent where the law requires it.

Who we share it with

Only those who help us run our stays. Our email and website hosting providers act on our instructions and may not use your information for anything else. The booking platforms and payment providers you choose to use, and our professional advisers, handle it under their own terms and legal obligations.

Some of these providers may store information outside the United Kingdom. Where they do, it stays protected as UK law requires, through UK adequacy regulations or the UK's approved transfer agreements.

How long we keep it

Enquiries that do not lead to a stay are deleted after two years. Copies of identity documents are deleted once the check is complete; we keep only a note that it was made. Booking records are kept for six years after your stay to meet tax and accounting rules.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, ask us to restrict it, or ask for the information you gave us in a format you can take to someone else. Write to customers@chelseapark.co.uk. If you are unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.