Guest information

Before you come

How booking, arriving and staying with Chelsea Park works. If your question is not here, write to us at customers@chelseapark.co.uk or call +44 7445 217 721.

How do I book?

Tell us your dates through the form on any home's page or on the contact page, and we will reply with availability and a total price for your stay. Each home's page also shows where else you can book it, such as Londoners.com and the major booking platforms.

Can I stay for a month or longer?

Yes. You are welcome to stay for several weeks or a whole season, and companies can book homes for people relocating to London. Longer stays are priced accordingly; ask us for a quote.

When will I receive the address?

We send your arrival details, with the address and the way into the home, the day before you travel. Until then we describe each home by its area.

How do I pay?

Through the booking platform you choose, or by a secure payment link from us. We never ask for card details by email, message or telephone.

Is housekeeping included?

Every home is cleaned and checked before you arrive. On stays of a week or more we include a clean and fresh linen every week, and extra cleans can be booked for a charge.

Can I bring children or a pet?

Children are very welcome, and we can provide a cot and a high chair. Some of our homes welcome pets; ask us before you book.

Is there step free access?

It depends on the home. Many Chelsea houses have steps at the door and stairs inside. Tell us what you need and we will be precise about each home.

What are the house rules?

No smoking, no parties or events, and quiet evenings for the neighbours. Each home's own notes are shared with your arrival details.